Kraken.com Recensione 2020 – Truffa o no?

Kraken è leader del mercato delle valute cripto-criptate dal 2011, la piattaforma fornisce opzioni per comprare e vendere bitcoin e altcoin contro USD e altre valute fiat, così come opzioni di trading di margine sia per il mercato spot che per quello dei futures fino a 50x. Le funzioni di sicurezza avanzate garantiscono che i vostri fondi siano al sicuro 24 ore su 24, 7 giorni su 7, mentre il loro programma di commissioni consente un trading intelligente a costi contenuti. Kraken è una delle poche borse che offre il trading di margine con bitcoin per i residenti negli Stati Uniti, tuttavia la loro attenzione non è limitata solo a questa regione e supporta i clienti in tutto il mondo.
Rivedi i contenuti
- Verifica
- Tasse
- Trading
- Facilità d’uso
- Assistenza clienti
- Scambio Sicurezza
- Modalità di pagamento supportate
- Paesi supportati
- Conclusione
Kraken è uno dei più grandi e antichi scambi Bitcoin in termini di volume e liquidità. Dopo aver cercato di aiutare MtGox a riprendersi dall’attacco hacker, Jesse Powell, un imprenditore seriale ha deciso di offrire al mondo il primo scambio professionale BTC – così è nato Kraken. L’azienda è stata fondata a San Francisco il 28 luglio 2011 e rimane con sede in California..
È possibile seguire gli aggiornamenti relativi ai servizi di Kraken sul loro proprio blog, qui è dove forniscono una panoramica delle nuove caratteristiche e dei servizi. Sui canali dei social media, come Facebook, Twitter e Linkedin Kraken si impegna spesso con i suoi seguaci e condivide storie del settore. Jesse Powell, CEO di Kraken presenta e spiega i servizi e il concetto stesso nei messaggi video e spesso si impegna con il pubblico. In Il podcast di Kraken, Jesse parla con vari ospiti di argomenti interessanti al di là di blockchain e crittocurrencies.
La piattaforma è un’ottima scelta per gli utenti europei, ma dopo una serie di acquisizioni negli ultimi due anni, la loro attenzione si è spostata dall’Europa al mercato mondiale. Dal 2017 sostengono i depositi in USD e hanno introdotto il trading di futures all’inizio del 2019..
Kraken.com ha tutti i contenuti del suo sito web in inglese – ancora di più, è possibile scegliere tra inglese americano e inglese britannico per soddisfare al meglio le vostre esigenze. Inoltre, il sito è disponibile in altre otto lingue, tra cui spagnolo, francese, italiano, portoghese, russo, turco, cinese e giapponese (anche se il Giappone non è attualmente nella lista dei paesi supportati).
Verifica
Il processo di verifica è semplice, ma Kraken può essere un po’ severo quando si tratta di verifiche di livello superiore. Ci sono quattro livelli. Il livello 1 richiede solo pochi minuti e viene eseguito automaticamente se tutto viene presentato in modo corretto. Può richiedere più tempo se l’applicazione richiede una revisione manuale. La verifica di livello 2 e 3 richiede di solito un paio di giorni per essere completata. Il Tier 4 (verifica aziendale) richiede attualmente più di 5 giorni a causa dell’aumento della domanda..
Kraken non consente depositi, prelievi o negoziazioni senza verifica. Ecco come i limiti dell’utente aumentano con i livelli:.
Livello 1 (Starter) – I depositi e i prelievi sono disponibili solo in valuta digitale. Il trading, invece, può essere eseguito sia con le valute digitali che con quelle fiat. La verifica Tier 1 richiede:.
- nome completo
- Data di nascita
- Paese di residenza e indirizzo fisico
- verifica del numero di telefono
Livello 2 (Intermedio) – Sono disponibili depositi, prelievi e trading in valuta digitale. Il trading di margini è disponibile anche per i conti verificati. La verifica intermedia richiede: </span
- Valid government ID
- Prova recente di residenza
- Occupazione
- Numero di sicurezza sociale (per i clienti USA)
Livello 3 (Pro) – sono disponibili depositi e prelievi di valuta fiat e i limiti di finanziamento, i limiti di chiamata API sono molto più alti che nella verifica intermedia. La verifica Tier 3 consente anche il trading dei margini. La verifica richiede la compilazione e la firma di un KYC..
Livello 4 (Pro Azienda) – La verifica dell’account aziendale richiede di contattare il supporto e di fornire documenti specifici dell’azienda a supporto dell’applicazione.
I limiti di profondità e di prelievo sono ordinati per livelli:
Livello 1 (Starter) – i depositi e i prelievi Fiat non sono possibili. I depositi in valuta digitale non hanno un limite, mentre i prelievi sono limitati a $5000 al giorno e $150.000 al mese. La verifica per il Tier 1 richiede alcune informazioni personali di base senza fornire alcuna documentazione di supporto..
Livello 2 (Intermedio) -Deposit e prelievi in valuta FIAT sono entrambi limitati a $100.000 al giorno e $500.000 al mese. I prelievi di Cryptocurrency sono limitati a $500.000 al giorno e $15M al mese. Il requisito di verifica per il Tier 2 è un passaporto rilasciato dal governo e una prova dell’indirizzo...
Livello 3 (Pro) – I depositi e i prelievi Fiat sono limitati a $10M al giorno e $100M mensili. I prelievi in valuta digitale sono limitati a $10M al giorno e $300M al mese. Non c’è un limite di deposito per gli utenti Pro. La verifica di livello 3 richiede la compilazione e la firma di un ulteriore questionario KYC..
Kraken accetta le seguenti valute fiat:
- Dollaro USA (USD)
- Dollaro canadese (CAD)
- GB Pound (GBP)
- Euro (EUR)
- Japanese Yen (JPY)
E gli utenti possono scambiare queste valute criptate:
Augur (REP), Basic Attention Token (BAT), Bitcoin (XBT), Bitcoin Cash (BCH), Cardano (ADA), Chainlink (LINK), Cosmos (ATOM), Dash (DASH), Dai (DAI), Dogecoin (XDG), EOS (EOS), Ethereum (ETH), Ethereum Classic (ETC), Gnosis (GNO), ICON (ICX), Litecoin (LTC), Watermelon (MLN), Monero (XMR), Nano (NANO), OmiseGO (OMG), PAX Gold (PAXG), QTUM (QTUM), Ripple (XRP), Siacoin (SC), Stellar Lumens (XLM), Tether (Omni Layer) (USDT), Tezos (XTZ), Waves (Waves), Zcash (ZEC).
Possibili coppie di trading e tariffe per ogni coppia si trovano qui..
Analisi delle tasse di kraken
Quando si tratta di tariffe, Kraken ha ridotto drasticamente i suoi prezzi per stare davanti alla concorrenza e attualmente è una delle piattaforme di trading più economiche. Lo scambio addebita le seguenti commissioni di prelievo fiat:
EUR SEPA Ritiro SEPA – Paesi SEE solo €0,09.
Trasferimento bancario SWIFT GBP – 0,125% con tassa minima di £35.
USD SWIFT Ritiro – tutti gli altri paesi 0,125% con tassa minima di $35.
USD FedWire – disponibile negli Stati Uniti, $5 flat fee
CAD EFT – solo Canada, 0.25%
JPY SWIFT – in tutto il mondo, 0,125% con tassa minima di $35.
L e commissioni di prelievo di valuta e gli importi minimi sono diversi tra una moneta e l’altra. Ecco alcuni esempi, fare sempre riferimento all’aggiornamento di Krakenper le attuali commissioni di prelievo.
- Bitcoin ฿0.0005
- Ether Ξ0.005
- Ether Classic ξ0.00500
- Ripple Ʀ0.02000
- Litecoin Ł0.02000
- Dogecoin Ð2.00
- Stellar STR 0.00002
- Zcash ⓩ0.00010
- Augur (REP) Ɍ0.01000
Quando si tratta di depositi, il Kraken addebita spese forfettarie per la maggior parte dei trasferimenti. ACH e Fedwire costano 5 USD, i depositi SWIFT costano 35 USD / EUR e i trasferimenti SEPA sono gratuiti se inviati tramite la banca Fidor. La maggior parte dei depositi effettuati in moneta criptata sono gratuiti, ad eccezione delle monete più piccole e meno liquide. Puoi trovare il programma aggiornato delle commissioni per dei depositi crittografati qui. Per alcune monete, Kraken addebita anche una piccola tassa per l’impostazione dell’indirizzo.
Tasse di negoziazione
Le commissioni di trading sono addebitate sia per il creatore che per il taker, e partono dallo 0,16% per il creatore e dallo 0,26% per il taker. Con l’aumento del volume di trading, la percentuale delle commissioni scende costantemente fino allo 0,00% per il maker e allo 0,10% per il taker..
Le spese future sono addebitate tra -0,020% (sconto immediato per i creatori) e 0,075% per gli acquirenti..
Per il trading di margine, Kraken addebita una commissione di apertura dello 0,01%-0,02% e una commissione di rollover dello 0,01%-0,02% dopo ogni 4 ore fino a quando la posizione con leva finanziaria è aperta nella piattaforma di trading.
Trading
Kraken offre meno di dieci diverse valute crittografiche per il trading, ma è possibile effettuare trade diretti tra tutte le coppie disponibili. Insieme a cinque valute fiat, lo scambio offre opzioni di trading sufficienti per tutti.
Per coloro che cercano di avere il massimo controllo sui loro traffici, il Kraken rimane la scelta migliore.
Il trading dei margini non è disponibile su tutte le coppie di valute, ma solo sui seguenti altercoins più liquidi:.
Augur, Bitcoin, Bitcoin Cash, Ethereum, Ethereum Classic, Monero, Ripple, Tether.
Puoi scambiare queste monete con un margine contro il USD e l’EUR o contro il Bitcoin e l’Ethereum. L’importo del leverage dipende dalla moneta, che varia tra 2x e 5x (Bitcoin ed Ethereum).
La borsa ha recentemente introdotto il trading di futures dove è possibile negoziare con un leverage fino a 50x. Il trading di futures è disponibile solo per utenti verificati al di fuori degli Stati Uniti. I futures perpetui sono disponibili per Bitcoin, Ethereum, Ripple, Bitcoin Cash e Litecoin e quotati in USD..
Gli utenti possono utilizzare vari tipi di ordini per gestire il rischio, come gli ordini limite, gli ordini avanzati con trigger predefiniti, le posizioni a leva, la negoziazione dei margini e le vendite allo scoperto..
XBT è l’abbreviazione di Kraken per Bitcoin, usato invece BTC.
Facilità d’uso
Kraken software è altamente valutato sia per il trading professionale che per il trading di criptovalute di inizio. L’interfaccia offre modelli semplici, intermedi e avanzati, che aiutano i principianti a orientarsi e allo stesso tempo permettono ai trader esperti di utilizzare tutte le opzioni avanzate di cui hanno bisogno..
La piattaforma di trading ha un applicazione iOS e un applicazione Android che includono tutte le caratteristiche necessarie per il trading. Si noti che è necessario collegare la chiave API all’applicazione, quindi familiarizzare con le istruzioni di configurazione prima di installare l’applicazione. Kraken Futures plafrom è attualmente in esecuzione in un’applicazione diversa per i dispositivi mobili, è possibile trovare l’applicazione nel Google Play qui quioppure unisciti al beta testing del iOS app qui.
Puoi anche utilizzare trade.kraken.com direttamente dal tuo cellulare, poiché la piattaforma è già completamente ottimizzata per la mobilità..
Supporto
Kraken offre supporto 24 ore su 24, 7 giorni su 7, con email istantanee e risposte in chat. Il supporto era poco apprezzato perché a volte ci volevano un paio di giorni per reagire, così alcune persone sono state costrette a comportarsi come questo ragazzo un paio di anni fa a postare su Reddit per farsi sentire. A parte questo, non sono state pubblicate lamentele gravi.
Da allora Kraken ha aperto un proprio Filo riadattato dove cercano di rispondere alle richieste degli utenti, se del caso.
Kraken esegue anche un unico sistema di richiamo. Potete lasciare un messaggio su un biglietto sulla piattaforma e loro vi richiamano sul vostro numero di telefono precedentemente registrato. Non hanno una hotline diretta per evitare la truffa. Il le ore di funzionamento sono tra il lunedì e il venerdì, dalle 12:00 alle 24:00 ora UTC. Si noti tuttavia che il supporto telefonico non è in grado di aiutare in caso di problemi con la verifica, il login o il trading, può solo fornire aggiornamenti generali e aiuto relativo ai depositi cripto..
Kraken.com Controllo di sicurezza
Kraken è probabilmente uno dei più sicuri scambi di criptovalute online al mondo. All’indomani del crollo del Monte Gox, Kraken è stata la prima azienda a creare una prova di riserva crittograficamente verificata che dimostra che la borsa detiene il 100% dei fondi dei clienti, come dovrebbe. La maggior parte dei fondi è detenuta offline in celle frigorifere. I loro server sono tenuti in strutture sicure con guardie armate, scanner della retina e videosorveglianza di prim’ordine.
L’azienda dispone di un’autenticazione a due fattori, la crittografia PGP per la comunicazione e-mail e il blocco delle impostazioni globali, che impedisce qualsiasi modifica dell’account in un determinato periodo di tempo.
Finora Kraken non è stato violato, ma ci sono stati casi in cui gli utenti disattenti sono stati violati per mancanza di sicurezza 2fa.
Ma anche se la loro sicurezza è al top, è successo a molti trader che il kraken ha problemi di capacità quando c’è molta volatilità sul mercato. Questo è un problema quando si vuole reagire rapidamente ad un cambiamento del mercato o si vuole comprare/vendere ma lo scambio non risponde.
Modalità di pagamento supportate
- Trasferimento via cavo
- Cryptocurrency
Paesi supportati
Kraken offre i suoi servizi a più di 180 paesi in tutto il mondo in 4 continenti, tra cui Europa, America, Asia e Australia. Ci sono solo una manciata di paesi che attualmente non sono supportati.
Kraken non fornisce servizi ai residenti nei seguenti paesi:.
- Afghanistan
- Cuba
- Guinea-Bissau
- Iran
- Iraq
- Giappone
- North Korea
- Tajikistan
- Washington e gli stati di New York negli Stati Uniti
Conclusione della revisione di Kraken
Il Kraken è un vero leader del settore e uno dei migliori scambi di bitcoin di oggi.
Pros
- Bassi compensi
- Eccellente liquidità in entrambi i mercati USD e EUR
- Margin e futures trading supportato
- Solo piattaforma di scambio selezionata per supportare le indagini sui Bitcoins rubati del monte Gox
Cons
- A volte ha problemi di uptime quando il mercato diventa caldo
- Le verifiche richiedono tempo
- Nessun deposito o prelievo con carta di credito
Se siete alla ricerca di uno scambio sicuro con tariffe basse (soprattutto se siete in Europa), allora il Kraken è una scelta ovvia. Pubblica la tua esperienza con lo scambio di Kraken nei commenti, ci piacerebbe sentirti.
I’ve been trying to submit an order for 36 hours now… All have failed. What the actual fuck?
I am a newbee but wanted to try and I sent 1 bitcoin to Kraken. To try out I first sent 0.1 Bitcoin, this went without a flaw. Then when I wanted to send the other 0.9 Bitcoin I accidentally pressed the wrong button and got a BitcoinCash address instead of the Bitcoin address I needed to use. So I sent Kraken support an email to apologise for my mistake and to ask them to recover my funds. The answer I got was:
“It isn’t about finding your funds. The funds are held in a wallet that we control. But since you sent assets to the wrong address, there now involves a great deal of work to recover these funds. Kraken doesn’t have the time and resources to devote to every mistake made by our clients. Trust me, there are many of these cases.That being the case, we are not able to assist you with this recovery.”
So they make it possible for their clients to make these kind of mistakes but they are not willing to recover any funds. When I made the mistake it was a $ 3500,- mistake. Now it is a $ 12,000 mistake and they don’t have the ‘resources’ to do anything??? They can use (part) of my funds to hire someone to do nothing else and still make a healthy return! AND THERE ARE A LOT OF THESE AS YOU CAN READ.
In short: STAY CLEAR OF THESE SCAMMERS! On their deposit page they warn you for this so they will just keep your money!
BTC withdrawl fee is crippling! 502 errors more often than not.
I’d like to like it, but its pushing all my wrong buttons.
Get your sh%t together Kraken!
TERRIBLE!!!!
I lost 20% of my total investment.
Scam platforms like Kraken will be the reason why the Crypto bubble will burst. Just sad!
Its a SCAM !!!! Don’t use this platform. You cant get your currency out.
Worst company ever!! Stay away from
This scam!! Had a rep remotely access my computer in order to verify my account for tier 3. Instead, he deliberately bought 5.24 LTC’s on my account without my consent or even telling me. The screen was completely black. I’m not sure what type of scam artist they have working there but I suggest you find another platform to trade on!
Kraken is most definitely a scam – they allow you to open margin positions, lots of time you don’t place the order but they’ll open the position for you anyways, then they literally shut down every avenue you have to close the position. From there, they simply wait for the market to turn, then they liquidate your funds – this has happened multiple times to myself and over 20 other individuals I’ve spoken with.
Whatever you do, DO NOT USE KRAKEN – they will place false orders then shut down trading abilities with the sole purpose of liquidating your funds. STAY AWAY FROM KRAKEN!
I managed two days ago to get my coins over to Coinbase 🙂 But would not recomend Kraken now. To busy!!
euro rates for bitcoins on Kraken are generally 400-600 € lower than anywhere else at the moment. Around 20€ Lower for eth and ripple is about 0.01-0.02 lower. I’m not stingy but that is almost 5%, have been asking the support team about this and haven’t got any response yet.
If the website didn’t have every new page Error 520, 525. Web server is returning an unknown error. Might OK to work with. Send 2 transfers after 7 days still on hold. Verification of the website went smooth everything else horrible. Didn’t even think of trying them! I already made that mistake for you.
i thankfully was able to spend the last of my funds on Litecoin yesterday without any page loading failures… but I’m definitely moving to Bitfinex now for future transactions.
And now I was able to log in and buy bitcoin fot 20$ ;-). But will not recommend it anymore anyway.
Hurray, got in this morning and got my coins over to coinbase. Puh, now not able to login again……
I think they already solved some problems,because i just logged in and everything works fine now for me! Trade platform works,orders goes in etc.etc. Im happy now,i almost lost my faith because there was so many problems all the time. Good luck for everybody and happy trading!
Hurray!!!!!Today just now i got in, got a few this activity is not enabled for tier 3 when i tried to withdraw , but i got them out. Holy shit!!!!Try now!!! Seems to work now.
New error today, not looking good…..
404
Page Not Found
We apologize for not finding the page you requested that may not exist or was recently moved. To find what you are looking for we recommend looking at the FAQ, Trading Guide, Support Center, API or Fees.
Hi. Yesterday i actually managed to log in, i traded btc for 10eth and i also managed to send one of the eth to my coinbase account, but after that i have not been abl to do anything. Are there any other people managing to do something in there?
Continuous issues with the website. I never know if my order went in or not hence I often end up with double/triple orders.
I’m moving to a different exchange. Cannot recommend kraken anymore.
If the website didn’t have every new page Error 520, 525. Web server is returning an unknown error. Might OK to work with. Send 2 transfers after 4 days still on hold. Verification of the website went smooth everything else horrible. Didn’t even think of trying them! I already made that mistake for you.
This is not funny any more…when I try to withdraw it’s ether “Error 520” or it’s “Invalid Request” or it’s “not available for tier level 3” ….somehow it seems they really do not like to part from my funds. =(
kraken is scam. I have verified tiel3 but it does not allow me to withdraw my BTC.
Totally scam are stealing money of errors because you cant open and close possition. Only errors they stole from my money!!! Never use this!!!
Awful.
Worked months ago but now just non stop cloudflare erros.
Very slow.
Trades dont go through so you miss a good price.
No support response.
This is a paid for service and a financial one. It has to work. Not acceptable. AVOID!
p.s. same goes for genesis mining. started very good ( regular pay good return ) but turning to nothing. As value of BTC goes up payments are reduced so no benefits. maybe it WAS a scam after all????
Keep on getting bad gateway errors, been trying for hours. Not when I eventually got through I get a Feature Disabled – This feature is not currently available message.
Bad new, rather use Bitrex or Poloniex
Well here we are in December and the very same problems with logging in, buying coins and getting the error messages are still occurring. I found this website after online searching for “kraken complaints”, to see who else is experiencing the same problems. I sent a wire transfer 3 days ago and am still waiting for news of it’s arrival to my account. The first and 2nd time I used Kraken it went well about 3 months ago but now it’s gone downhill. I sent a complaint to Kraken support this morning, but from the reviews I won’t hold my breath.
Not recommended at all! It is now impossible to even place an order, site is down all the time!
basically their system is based on take (from users),pump(the market) and dump(algorithm is checking when is the perfect time to steal from people ekhym i mean dump Huge amount on market where ppl loosing anyway , where is the money ? on their account:)
from where i know ? ive been a student which has wrote that algorithm, of course I didn’t know it is for that ….
The Homepage of Kraken is collapsing STEADILY. I had to login 20 times and had to try appr. 40 times to fulfil a simple withdrawal. The bad work of Kraken.com is really driving you crazy, if you´re losing gains because of their homepage not working. By the way: I´m using Kraken for half a year now and it doesn´t get better at all. The support isn´t reacting. Its just embarassing. Go to bitfinex if you want quality work!
My personal advise is not to use this exchange for trading. Over the months the responsiveness has been terrible. Multiple orders have been returning errors. Sometimes they come through (delayed) which results into multiple purchases. I’ve lost serious money due to overbuying/selling or simply not being able to place any orders. The support staff keeps apologizing, but no improvements have been seen so far. I can imagine being the largest exchange for Europe customers brings alot of growing pains, but the lack in communication leaves their customers in the dark.
If you need Kraken for withdrawing to a euro bank account i would recommend to create an account and get verified to the needed tier. Do traiding of crypto on another exchange and as soon as u want to convert crypto to fiat, only then, deposit funds in kraken and withdraw them. This saves u alot of frustration not being able to use the exchange during volatile times.
The current fee to transfer BTC out of Kraken is currently ฿0.00100. As it stands that about $10 USD, which is quite a lot considering you might want to do it more than once. Additionally, Kraken is very slow. The pages need to be clicked 3 to 6 times sometimes to load and for the function to complete. When you’re doing a transaction it will fail about 4-5 times (sometimes more, sometimes less) which can cause a lot of problems when you’re trying to buy or sell.
I’ve heard about people who trade and when they wanted to get all the money off the platform they could not. The answer was that they could’t take out more money than they invested. Did anyone meet this problem? (for example: you invest € 10,000, after trading you have € 13,500 and you can only get 10,000 and not all). Tnx.
Shity exchange holding deposits on hold for no reason other then to use your money. Stay away from kraken.
I am having major trouble w Kraken. Put in an order and a wire over 2 weeks ago and nothing yet. Repeated phone calls dropped and not returned. No emails showing my wire received or trade made.
Very very disappointed.
Won’t continue unless situation fixed.
Hi everybody! Keep out of this crappy shitty broker! I am having error of every kind (login error 520, then for trading and even transfer) everyday! This afternoon I just try to login during 4H and impossible! When I got it in the evening I had another error and could not make a transfer, this is a nightmare! I have sent them many messages, emails and got only silence!
I really need to find another broker, more serious, more reliable! Any suggestion?
Stay away!! Deposited $25K over a month ago. Apparently, I exceeded my monthly limit by 3 days and now I can’t get the money deposited or sent back. Support is weak to say the least and now I’ve missed out on a month of trading with no end in sight. This company is SERIOUSLY messed up!
My funds were deposited same day. Impossible to place an order. Website has connectivity issues for months, keep away if you dont want to lose your money
At this moment i use Kraken and I loose a lot of money because it take a lot of time to put the order, i push many many times and the price change, i’m thinking to use another platform but i don’t know wich is good for trade, i mean when i push the buttom for order-to take it, not like in Kraken where i push around 10 times minimum and maybe will take…please tell me one good platform for TRADING, not for losing. Tnx
It takes anything from 15 min to 60 min to make a trade.
Use only kraken to get a SEPA from your bank. Then buy some crypto, and then transfer to do the trading somewhere else.
Kraken is the WORST exchange available today. I’ve personally lost over $30,000 trading on their platform, because I simply wasn’t able to buy or sell when I wanted. To be totally clear, I would set a limit order, and 5-10 minutes after clicking confirm (half a dozen times), it would then post in the order book, and by then, the price would have changed drastically, forcing me to cancel the order, and place another, which took another 5-10 minutes. The other option would be to place a market order. One time I placed a market order to sell something at $2,200, which turned out to be a disaster, because it waited 7 minutes to fill, and got me “the best price available” when the token had dropped to $1,500, costing me a bundle of money. Heed my warning and steer clear of these crooks!
I’ve had it with these incompetent clowns. This system malfunctions ALL the time. Look elsewhere because this is a nightmare!!!
First the wire Deposit (earyly Nov.2017) was very slow and delayed, money was on hold for several days at that time BTC had dropped more than more than 20% but I was not able to buy anything.
And during this month login was very slow or shows a failed to login.
Finally got my fiat at near end of Nov. BTC had gone up already lose thousands $$$$.
Tried buying some BTC, and there is a bug where you hit buy and it could double buy so much issues. Never again moving my BTC and funds else where.
In this day and age 2017 how to you still have issues with double buy/sells and long delays? Ridiculous.
When I started to use Kraken.com it was a very simple and good working exchange platform for cryptocurrencies. But now it´s just horrifying! Emails for verification of withdrawals don´t arrive, the site collapses every 5 Minutes, the support doesn´t answer to requests (or way too late) and I´m not able to send my bitcoin to another platform/wallet whatsoever. I only want to leave kraken, because they don´t take other peoples money serious. But right now I can´t because of their fucked up HP. I can recommend bitfinex or bittrex, they´re professional…
Not only do they like to sit on your money (LONG Deposit times, 2-3 weeks), but their orders fail 95% of the time.
My internet and equipment are fine, it’s their buggy trade platform. I’ve lost thousands and they just say they’re sorry to hear that and are trying to fix it, but no means of compensation, even though they’re making money off our fees while having us run into so many errors.
No other platform does this for me. Despicable. The owners can hide behind their site for now.
I have been using kraken for a few months but now it has become unusable. As others said, orders will go through randomly, most of the time they won’t but you’ll know minutes later, and they have (rightly) removed many currency pairs and decimals but things are just getting worse!! They have also eliminated stop orders and things got even worse! How is that possible?? Can they have such a surge in customres/trading to be unable to manage the simplest orders? Again, most of the time when you click the final BUY utton nothing happens and when it happens you’ll know much later! And this is the aanswer I got from support “Unfortunately at this time, the engine is obviously having issues accepting new orders. There is not a quick fix to this. The best option for now is to wait and try the order again. There is no way circumvent the current trading engine issues, they are affecting everybody.” So there in no way out, unless you move to another exchange…
I lost 13000 € on 12.Nov. with a trade that at the beginning did not went trough, XBT/BCH…sent my XBT TO THEM TWO DAYS BEFORE ON Friday to switch btc into BCH but since the funding took 90 minutes to get crediited i had to do the trade on Sunday morning…then since Sunday until now I am not even able to withdraw my cash funds or any other cryptos, site always down or they block withdrawal requests, only funding is possible…who knows how much they lost that Sunday??? Now they try to compensate their losses with customer funds…I hope they don‘t take the rest of my funds…no answers from their support, even with escalation…most of the exchanges have bad support but „stealing“ money and not letting you cash out, goes far beyond…I will host a website with screenshots by the end of the week „krakenscam.com“ if i don’t hear back by the end of this week.
I was not able to log in into my online account from Kraken. At that moment I looked into the app and saw that all my funds + coins were gone.
My account is completely empty without doing anything. Kraken support only replies with “I am sorry for hearing this” without doing anything.
I had the 2FA, is there anyone who can help me?
Yurik here again — last posted on 20th of October, 2017. It is now November 10th, 2017.
My USD wire deposit saga is now over. The funds appeared with a reassuring “Deposit credited” email on 11/2. This wire was initiated on 9/15, so about 1.5 months.
Not being one to give up, I decided to give it a shot a few more times, because the support rep — Damien — promised such problems were behind them and would not happen again. I must say, he is right. All subsequent wire deposits worked like absolute clockwork: I set up wire, next morning my bank wires it, and that afternoon around 5pm Pacific I receive the “Deposit credited” email. One day I even set up wire around 2pm; and since my bank was able to wire immediately, Kraken actually accepted the deposit that very same day around 5pm.
So, no complaints on the deposit front since then.
As to trading, well, it’s a different story — though nothing insurmountable. There are just annoying problems. If I want to buy Bitcoin, just a simple limit order, I must be ready to try this order between 1 and 5 times. Each click of “Buy” is a gamble: the button grays out for the next 10 seconds, and then one of the following happens: a red box with NO message appears, button ungraying; a cryptic error message appears; or (rarely) success is reported. If I refresh after the bizarre “errors,” 50% of the time I discover the order went through; the other 50% it has just disappeared into the aether. But if I try enough times, it goes through, after which things generally work.
That TRADING of bitcoin is this glitchy is certainly cause for concern.
That said, they seem to be trying earnestly and, at times, succeeding. I just worry about how well their tech is standing up to the demands of their users.
Same problem. Site errors on daily base. Today even I cannot login from 9 a.m., now is 4.30 p.m.
This site is a bad joke not a trading platform. Avoid Kraken!
Just to mention, my verification all the way up to Tier 3 took less then 5 hours. Not sure if it was a slower day for support, but they were quick to respond and help me get verified. So it is not as bad as some say, or it could be that Kraken has increased their support staff. I don’t like the Wire transfer fee of $5 on top of my bank charging me an Arm and Torso, but meh what can you do. I rather use something with more security that has some kinks, then something unsecured that runs a little bit smoother. Encryption methods user can choose is one of the main reasons why I have a Kraken account.
These guys are really good at accepting the money that you deposit and then sitting on it for weeks. They put my deposit on hold. It has been 3 weeks now. I requested the refund but I got only automated messages as a response. What a scam… Stay away!