CEX.IO Recensione 2020 – Truffa o no?

A copy of my final message to CEX.IO support after refusing to return or credit a 10K USD wire for over a month now:
Dear support team,

It is amazing to me that you would allow this to escalate to this point. I warned you you were hurting my business by tying up my funds since over a month now.

As promised, since you didn’t respond to my final warning, I have submitted a fraud report to https://www.actionfraud.police.uk/report-a-fraud-including-online-crime.

I hope this will motivate you sufficiently to return my money immediately. I will also update the forum with this information as well.

How do you consider yourself serious to have a welcome page that says “Bitcoin Exchange You Can Trust” and treat people this way?

It takes a lifetime to build a reputation but only minutes to destroy one. Which is also the time it would have taken you to return my wire and avoid all this. I really do wonder what is happening to your liquidity and if you aren’t also going to disappear stealing everyone’s money after your being hacked in August?

I truly hope you are just as overwhelmed by requests as you claim and that my money and the others complaining in the forums will be returned immediately.

I will update the forums with your response or (as usual) lack thereof!

Regards,
Andrew Vajda UserID up110856789

Cex.io is most likely a FRAUD, so be careful with the money you give them. I decided to withdraw some money (~500€) from cex.io after selling some btc. Withdrawal was pending for a while then finally got approved, charging me the exorbitant 25 euro. I waited 3 days for the money to reach my bank account but that never happened, despite having the “transaction sent” status on cex.io. I asked them via email to send me the receipt and guess what? Instead I soon received an email about the deposit I supposedly made to cex.io, which of course I didn’t. It was the exact sum I was trying to withdraw, minus the 25 euro in “costs”. It did not bounce or get rejected in any other way, I checked it with my bank. So the money is back on my cex.io account and what am I supposed to do now? Withdraw it again and lose 25 euro AGAIN? This is theft to me. I have sent another email asking to return my 25 € for the transfer they failed to do, we’ll see how it goes. Meanwhile, beware of cex.io, you may never get your money back. They will readily accept deposits but will not let you withdraw anything. In case they still want to save their face, here’s my user name up105633573 If anybody wants evidence, I can provide the full email exchange I had with them so you can see how they’re doing everything to delay, postpone and avoid facing the fact their gambit did not work.

Also, as long as I don’t get all my money back, I’ll be sure to post this information anywhere I can to prevent other people from getting scammed.

I worked for Cex but left because I just couldn’t stand their ethos. The people who run this company are completely disorganised…they have nowhere near enough staff to do what needs to be done and won’t hire more because they won’t pay! All they’re interested in is making money. They don’t give a sh*t about customer service and openly talk about clients as if they’re complete idiots to be ripped of at will. Every single one of the positive things you read here has been written by the owners themselves. I know the people who did it! They are just trying to save their reputation. I would stay away from Cex. There’s a good chance you will never see your money/crypto again, and if you do it will take you months to get it.

From analysis here, most complains are bots and are from competitors. Just check the language used, a clear pattern. Anyway, i have deposited over $500 with no issues. It took few minutes to get my credit card approved. Buying and selling is almost instant. The SMS verification is immediate. Upto now i see no issue with CEX.IO

Avoid CEX.io
Long money deposit times, and very high fees (hidden of course).

If i do not get my money back on this INSTANT withdrawal to card I will start collecting names for a bigger class action suit against them. It’s embarassing not to be able to withdraw 230$ on a credit card. It’s been a day for me and I am boiling at this point. I also see people saying the words weeks and months. I cannot do weeks and months that’s why i chose direct to payment card with the fee included.
Customer support is 0 but they say customer support should be contacted in case of withdrawal problems. Maybe others had good experiences with them but I think now that they have upgraded they just could not scale it up.

cex.io is a scam. Money never gets deposited.
They don’t answer emails.
Thieves.

I have not recieved my withdrawal FOR EIGHT MONTHS!
I’ve been emailing as much as i can and they are not responding to me!!

Avoid at all cost!
Worst customer support ever, sending users generic meaningless replies. Borderline dishonest as even when problem with ETH withdrawal had been known for days they kept accepting transactions, resulting in many users’ funds stuck in a total limbo. Very unprofessional

I have been a very happy user of CEX and recomment its use. I have bought and sold bitcoin and ethereum without problems. I have withdrawn to BTC, ETH and USD without any problems. USD withdrawals arrive in my bank in 48 hrs to the dot. Only once I have requiered support and it was due to 2GA de syncronization and they replied within 30 minutes. Happy with CEX!

The support OMG, I have been using this service for about a month now I ran into two issues so far which is normal nothing to blame them for. However if you every use this service expect MASSIVE delays on support and reply from them. To be honest expect anywhere from 8 days up to INFINITY to get your issue resolved and the first reply to your ticket will be within few days which is useless telling you we received your ticket be patient WTH.

Stay away if you can

Unfortunately CEX.IO LTD is a scam. I got at the same situation with verification and withdrawal of money like many other their customers. Today i have reported about fraud to the British police and proveded them all evidence of crime. I hope that other victims of cex.io scam will complaince asap to the police too, so it may help to escalate the process of police investigation.

Dont use this exchange, I purchased BTC from them and they have been holding it for 5 days now. In that time the price of BTC has dropped by 600 dollar! This article must have been written a long time ago as their support is slow / non existant, they hold your money without a proper explanation. Is just a matter of time before all their users get screwed in my humble opinion. Spread the word, this exchange is a scam and will probably get shut down sometime.

Tickets logged (369676 and 365247), unhelp responses and I still dont have my money

End of this article states “The exchange definitely deserves better online reviews” Really??? Author please try get a support response from them in 2017 thats worth its salt, or try withdraw funds from their site

Yours truly,
up109007493

There are scammers.
All of their withdraw options don’t work. And instead of helping me, they encouraged me to buy bitcoins back from them and pay another 15% commissions.
Easily the worst exchange on the internet.

You arrive at their site and see a big shiny “buy” button. You buy BTC. You’ve paid them a whopping 7% fee.
If you want to pay the much lower maker/taker fee, you must not click on “buy” but “trade”. However that’s not explicitly stated on their website.
Sorry but if cex.io offers 2 ways to perform an action and one has 7% fee and the other almost nothing, they’re blatantly tricking people.

Absolute Garbage exchange, none of their withdrawal options work, they block you from withdrawing money on a whim.
It has been 5 months since they stole my bitcoins, cannot withdraw a penny, they tell me now I have to but bitcoins from they and pay them another 20% commission.
They are lying cheats, DO NOT FALL FOR THIS SCAM

If I could award them negative stars I would have!!
Buyer beware: I have had a horrific experience with CEX.IO. The have a spread when buying and selling BTC which all exchanges have and is normal, but then they charge you about 7% commission on top of that. I sold my BTC and then requested withdrawals to 2 banks, they showed sent on August 24th. 2 weeks later I received the smaller one, it started out as $848.00, they deducted $50.00 for a wire fee (way higher than any other exchange, that should have left $798.00, but I only received $717.00, $82.00 less than I should have received, they claimed that my bank charged me fees, but I checked with the bank, they showed me proof only $717.00 was received, so what I was told by CEX.IO was completely false.
My second wire for $3,036.00 never arrived, they kept on making excuses and then today, 6 weeks after the supposedly sent me the wire the refunded the money into my account, they said without fees, but my $3,036.00 refunded was only $2,927.00, $89.00 less. In order to get my money out, I bought BTC, which again cost an exorbitant commission, which I was forced to do based on their failure to send me my money that they claimed they had until they refunded it to me.
So of my original money of around $4,500.00, I paid them over $600.00 in commission plus $50.00 for the one wire plus $82.00 and $89.00 short on y wires so I ended up being charged over $821.00 in fees which is almost 20% of my money.

I strongly caution people to not use this exchange unless you are ok being ripped off.

I’m having similar issue: I deposited some fiat and still in pending state on their side. I asked my bank and they sent the money two days a go. I created a ticket with them and they supremely answer after my second attempt and this is what they answer:
“Please, note that it can take up to 14 banking days for the banking system to process with your payment. Thus, we kindly ask you to stay patient. ” How can I stay patient when they use my money for enriching themselves. I would have accepted this answer 10 years ago but nowadays the bank transfer to take 14 days is highly suspicions.
I’m very disappointed I did business with them, in any case it will be the last time.

It took me awhile to get established as a business account with Cex.io but I’m most happy I went the extra mile to get my account activated. Remember they also have to do their due diligence in dealing with all these accounts as well and I don’t imagine it is any easy task dealing with all this… I found their support team to be most helpful more so than some of the other exchanges. I feel safer with them and look forward to working with them as they add more alt coins to their site.

I’m also experiencing a very bad support from CEX. I sent all the required information and pics to approve my credit card, I don’t receive any answer from them. I complained about it , but I only received the authomatical email. I’ll cancell my account right now. Luckily I didn’t make any money movement with them. Imagine I had problems related to my cash and they don’t answer. I can’t trust them. By CEX!

Have any of you who left comments about not being able to withdraw funds been able to since?

I had before good experience with CEX.IO, and everything was ok until 1 month ago on my SEPA withdrawal.

They stopped answering and claiming everything will be solved. After much insistence on my side, after 15 days they asked me for documents to justify the sources of my funding. They made me fill a document will my personal data, my wages, where I work, my social networks, others.

I filled the same on the very same day. Until now I got no response to my multiple emails. I even asked them if they need any other document. Silence was what I got (10 days ago)!

It’s strange, that when the questions to support are others than withdrawal, they reply in a few hours. So, they are clearly avoiding to answer to these subjects.

CEX.IO, if you’re reading this, it’s my last resource before going into legal on your operation country and joining all the other users that are complaining. I kindly request that you solve my problem.

Tickets:
– 252547
– 221841

I moved the 3 star to 1 due to the complete lack of communication and I will update this review as it progresses and I have feedback from CEX.IO.

[UPDATE] – This process started in end of May, with me withdrawing amounts of ~12k EUR. My account was previously certified.

[UPDATE] – 25 Jun – CEX.IO – Closed / merged some tickets. Not very important to me, but this clearly improves the support metrics on open subjects.

[UPDATE] – 26 Jun – CEX.IO – Rejected all my withdrawals with no information why. Now they reseted the process.

[UPDATE] – 26 Jun – CEX.IO, requested even more details. Personal opinion, it seams like they’re finding excuses to postpone the withdrawal as they had previously all the information

[UPDATE] – 29 Jun – CEX.IO, replied with their traditional message “that they have personally requested the compliance department,….”

[UPDATE] – 29 Jun – CEX.IO, Asked again documents I’ve previously shared. I’m almost sure they will ask again any other document (even any other I might already have sent).

[UPDATE] – 3 July – Official. I have the ticket open for 1 month. Always a different excuse in a never ending asking of information. So far I have provided, a real copy of my bank statements, my work details, all my email addresses, my wage, any sources of income, details and transactions on other exchanges. Now they started to ask information they have asked before saying that they could not find the details in the documents.

From Jun 26, that I don’t have any other contact from CEX.IO. I believe they run out of excuses or they are trying to find something new to request me. They haven’t even replied to my trust pilot previous feedback.

Best

Stay away from this company. i cannot withdraw my funds!

I tried to open an account with CEX. I clicked on their ad “buy ETH at EUR 150” and provided a credit card for EUR 400 (and not good for a penny more, I may be crazy but I’m not stupid). Three weeks later, with ETH trading at 327, they are still not replying to my mails or requests for support. Live chat has disappeared from their website. The only thing that’s not making scream that they are a scam is that they haven’t charged my card.

I have been trying to withdraw my funds from CEX.io for several days. I can’t get my money out. Does anyone know if there is a regulatory body for these exchanges. I get pre-canned responses, but cannot get my funds returned.