CEX.IO Recensione 2020 – Truffa o no?
CEX.IO il provider di cloud mining una volta è diventato uno degli scambi di crittografia più popolari ormai, offrendo opzioni di trading multipiattaforma su più dispositivi con alta liquidità per le più popolari coppie di crittovaluta e fiat. È possibile acquistare e vendere valute crittografiche e piazzare ordini su Cex.io da tutto il mondo. Il trading di margine è offerto anche sotto forma di CFD sulla piattaforma.
Riguardo a Cex.io
CEX.IO è stata una delle prime piattaforme di trading Bitcoin apparsa sul mercato. E’ stata fondata a Londra nel 2013 come provider di BTC exchange e cloud mining. Il suo pool minerario conosciuto come Ghash.io era così grande che a un certo punto ha detenuto il 42% del potere totale di network mining. Ghash.io ha chiuso le sue attività nel 2015 e CEX.IO continua ad operare esclusivamente come borsa Bitcoin. Gli utenti di tutto il mondo possono operare sulla piattaforma, poiché l’azienda fornisce servizi nel 99% dei paesi e in 25 stati degli USA. L’azienda è un’azienda registrata di servizi monetari che permette loro di fornire servizi ufficiali di cambio di valuta criptata anche per i cittadini statunitensi.
La società è stata fondata da Oleksandr Lutskevych che è anche l’attuale CEO di Cex.io Ltd. Lutskevych ha oltre 15 anni di esperienza nel settore dell’informatica e dei giochi, prima del lancio di Cex.io lavorava come sviluppatore e consulente oltre ad essere un imprenditore privato nei suoi progetti. Ha conseguito un master in Cibernetica presso l’Università Nazionale di Kyiv.
Rivedi i contenuti
- Verifica
- Tasse
- Trading, tipi di ordine e coppie di trading
- Paesi supportati
- Modalità di pagamento supportate
- Facilità d’uso
- Supporto clienti
- User Experience
- Scambio Sicurezza
- Conclusione
Verifica
Il processo di verifica su CEX.IO è molto semplice, e lo scambio offre un dettagliata guida alla verifica per familiarizzare gli utenti con il processo.
C’è sempre qualcuno del supporto per rispondere alle domande poste sotto la guida, che è un’ottima alternativa all’apertura dei biglietti..
Requisiti per la verifica dell’identità sono conformi agli standard del settore:
- Informazioni personali (nome, sesso, data di nascita, luogo di nascita, indirizzo e numero di telefono)
- Documento rilasciato dallo Stato (carta d’identità, passaporto, patente di guida)
- Prova di residenza (bolletta con nome e indirizzo dell’utente o estratto conto bancario)
- Selfie e nota con un documento d’identità
- Profili di media sociali (non obbligatorio, ma può rendere più veloce la verifica)
Per superare il processo di verifica bisogna prendere un documento d’identità, tenendo in mano un documento d’identità insieme a una nota scritta a mano con la data della presentazione e un testo che ‘Sono un cliente Cex.io’. Questa nota scritta a mano ha lo scopo di garantire che tutti i conti siano aperti a nome della persona che presenta i documenti e non sulla base di passaporti rubati, quindi è per assicurare l’integrità della piattaforma..
Il processo di verifica non richiede molto tempo ma e può richiedere fino a 24 ore a seconda dell’interesse del pubblico.
Quando si tratta di trading, ci sono quattro diversi tipi di conto su CEX.IO con i seguenti limiti:.
- Verifica di base con ID – i depositi sono limitati a $1000 al giorno e $3000 al mese. Inoltre, non vi è alcuna opzione per utilizzare il bonifico bancario SWIFT o ACH con verifica di base.
- Verificato con indirizzo – il deposito totale illimitato è disponibile con l’opzione di finanziamento tramite bonifico bancario, tuttavia i depositi sono limitati a $3000 al giorno e $30000 al mese con acquisti con carta di credito e $200.
- Verifica avanzata – nessun limite per le transazioni tramite bonifico bancario, ma anche qui i depositi con carta di credito sono limitati fino a un massimo di 100.000 dollari al mese con la verifica avanzata dove è necessario fornire auto-esame ed estratto conto bancario.
- Conti aziendali – dopo aver fornito i documenti relativi alla società, l’impostazione del conto è la stessa per una migliore verifica.
Ciò che rende il CEX.IO diverso dalla concorrenza è la possibilità di depositare fondi con le carte di pagamento..
Simile alla verifica dell’identità, lo scambio ha una guida per la verifica della carta di pagamento con istruzioni dettagliate e un how-to video.
Quando la carta è verificata, gli utenti possono depositare o prelevare il denaro in tutte le valute supportate.
Peso del carattere: Puoi vedere i limiti dei depositi e dei prelievi qui.
Il cambio supporta le seguenti valute fiat:.
- Dollaro degli Stati Uniti (USD)
- Euro (EUR)
- Rublo russo (RUB)
- Gran Bretagna Gran Bretagna Pound (GBP)
Le valute digitali supportate includono:.
- Bitcoin (BTC)
- Bitcoin Cash (BCH)
- Bitcoin Gold
- Ethereum (ETH)
- Dash
- Litecoin (LTC)
- Ripple (XRP)
- Stellar Lumen (XLM)
- Tron (TRX)
- BitTorrent (BTT)
- MetaHash (MHC)
Pagamenti su CEX.IO
Il modello a pagamento su CEX.IO è uno dei più costosi sul mercato con una commissione del 7% per la negoziazione diretta con la borsa.
Il loro piano tariffario per il trading peer-to-peer si basa sul modello del maker-taker che segue il volume mensile di trading in BTC. Sia la commissione maker-taker che quella taker vengono abbassate man mano che il volume mensile cresce. La commissione del maker è compresa tra lo 0,10%-0,25%, mentre la commissione del maker è dello 0,16%-0,00%..
Le spese di deposito e di prelievo variano tra l’1,2 e il 5 per cento dell’importo trasferito. Potete vedere il programma completo delle spese qui. Le tariffe dipendono dall’importo trasferito, dalla valuta e dal metodo di pagamento scelto. Vale la pena di dedicare un po’ di tempo in più per esaminare il piano tariffario prima di effettuare depositi e prelievi a causa delle tariffe forfettarie, alcuni metodi possono essere costosi a seconda delle circostanze. In genere i pagamenti con carta di credito sono più costosi, ma le opzioni di pagamento più veloci, mentre i bonifici bancari sono più economici, ma ci vuole anche più tempo per ottenere il vostro denaro.
Quando si tratta di commissioni di negoziazione a margine, sono fissate allo 0,2% di commissione aperta, 0,04% di commissione di rollover. C’è una tassa di chiusura per tutte le valute sulla piattaforma di trading a margine di Cexbro – Cex.io e inoltre non è necessario pagare le spese di deposito o di prelievo in caso di trading a margine..
Trading, tipi di ordine e coppie di trading su CEX.IO
CEX.IO ha una bella interfaccia di trading e offre i seguenti ordini:.
- Ordine di mercato
- Ordine di limite
- Ordine di stop
Il grande volume di trading offre agli utenti numerose opportunità di acquisto, vendita e commercio, rispetto alle borse con un volume inferiore. L’API CEX.IO è ottima, e offre agli utenti il controllo dei loro conti utilizzando un software personalizzato, orientato alle loro esigenze. La borsa non supporta il trading con derivati e futures, ma offre un margine di trading in una serie di coppie di trading. Cexbro è attualmente in fase di beta testing che offre il trading di CFD per le valute crittografiche per i tester selezionati. CFD, o Contratti per differenza, significa che è possibile fare trading con le valute digitali senza possederle, ma solo speculare sui movimenti dei prezzi. I CFD vi permettono di fare trading con i cryptos con commissioni basse e un’esecuzione rapida. L’interfaccia di trading è completamente personalizzabile con i grafici e i vari strumenti di analisi. Gli strumenti di gestione del rischio vi aiutano a proteggere il vostro profitto o a limitare le potenziali perdite. E’ anche possibile provare il conto demo, in modo da poter fare trading cartaceo con le vostre idee senza rischiare denaro all’inizio.
Le coppie attualmente offerte sono:.
- BTC/USD
- BTC/EUR
- ETH/USD
- ETH/BTC
- BCH/USD
- BCH/BTC
Il margine di negoziazione è possibile con leva 1:2 e 1:3, dove le posizioni sono coperte con metà o un terzo dei vostri fondi.
Paesi supportati
Tutti i paesi eccetto: Afghanistan, Bosnia-Erzegovina, Bangladesh, Bolivia, Burundi, Repubblica Democratica del Congo, Repubblica Centrafricana, Cuba, Algeria, Ecuador, Etiopia, Iraq, Iran, Islanda, Cambogia, Corea del Nord, Laos, Libano, Libano, Libia, Marocco, Nepal, Pakistan, Somalia, Sudan del Sud, Sudan, Siria, Uganda, Vietnam, Vanuatu, Yemen, Zimbabwe.
Modalità di pagamento supportate
- Bonifico bancario: SWIFT, SEPA, ACH
- Carta di credito
Facilità d’uso
Il sito web ha un bell’aspetto, e tutte le informazioni rilevanti sono sempre a un solo click di distanza. L’interfaccia di trading è facile da usare e, in generale, l’intera piattaforma è molto user-friendly. Anche la velocità di caricamento della pagina è eccellente.
Ci sono due parti principali del sito web: l’acquisto di crypto istantaneamente con carta di credito e una sezione separata per il trading con varie monete. Coloro che non vogliono fare un tuffo in profondità nel trading di cripto-valuta possono facilmente utilizzare la funzione di acquisto istantaneo, che è una vera scorciatoia per l’acquisto di cripto. Basta selezionare il fiat e il crypto che si desidera utilizzare per l’acquisto, inserire l’importo che si desidera acquistare, e dopo aver aggiunto alcuni dettagli di base per la verifica si riceve .
La funzione di trading su Cex.io ha più caratteristiche insieme alle opzioni di deposito e di prelievo multipli, questo è anche il luogo dove è possibile vendere bitcoins e altri altcoins. L’interfaccia di trading è ancora facile da capire e molto facile da usare.
Lo scambio ha anche applicazioni mobili per entrambi Android e iOS, che sono disponibili per il download qui. Con le applicazioni mobili, avete il pieno controllo sul vostro conto trading, poiché oltre ad analizzare i dati di mercato e monitorare le variazioni di prezzo, potete anche piazzare e cancellare ordini e depositare BTC e LTC sul vostro conto. Al fine di collegare il vostro conto all’applicazione mobile scaricata in modo sicuro e protetto, una volta che avete ricevuto l’applicazione da Google Play e App Store potete generare un codice QR sulla pagina del vostro profilo che potete scansionare con il vostro telefono e questo collegherà istantaneamente il vostro conto Cex.io all’applicazione.“.
Assistenza clienti su CEX.IO
Questa azienda può essere orgogliosa del suo team di supporto. Rispondono rapidamente, con informazioni dettagliate e si possono trovare ovunque – sulla piattaforma e fuori di essa.
Il team di supporto ha anche affrontato i reclami sui siti web di recensione come TrustPilot, dimostrando che l’azienda ha a cuore i clienti e, naturalmente, la sua reputazione. Il team risponde anche alle lamentele degli utenti su Internet, ogni volta che trovano qualcuno che si lamenta o si sente frustrato, di tanto in tanto il team di supporto risponde con commenti in vari siti per alleviare i dolori dei clienti.
Un piccolo aspetto negativo si presenta sotto forma di risposte in scatola, ma anche in questo caso la risposta è dettagliata e fornisce tutte le informazioni richieste dall’utente. Nel caso abbiate una domanda specifica, al di là della risposta in scatola il team di supporto va oltre e cerca di risolvere il problema il più velocemente possibile.
Esperienza dell’utente
La maggior parte dei reclami online è legata alle tasse nascoste e agli alti tassi di cambio. CEX.IO è davvero in difficoltà con le recensioni online e ha una cattiva reputazione solo a causa del problema delle tasse. Tutto il resto funziona come un incanto, ma gli utenti sono veloci a giudicare, cosa che potrebbe costare all’azienda a lungo termine.
E in effetti, il loro prezzo è superiore alla media del mercato quando si tratta di acquistare bitcoin, tuttavia, è necessario tenere conto della parte di convenienza che Cex.io ha un processo molto snello con verifica e acquisti istantanei automatizzati con carta di credito, che d’altra parte costa di più. Se si opta per l’utilizzo di depositi bancari, è possibile mitigare alcuni dei costi applicati dal cambio..
Sicurezza
La sicurezza sembra buona sullo scambio di Cex.io. L’autenticazione a due fattori e una domanda di sicurezza sono usati per la protezione dell’account.
La maggior parte delle monete sono conservate in un portafoglio freddo. Lo scambio offre anche avvisi via SMS e e-mail. La crittografia PGP non viene utilizzata nelle e-mail.
L’ultimo incidente di hacking è avvenuto nel 2013 quando lo scambio era giovane, e si è concluso con una perdita di $7.000 per uno degli utenti. La vulnerabilità è stata immediatamente rattoppata, e da allora non ci sono stati problemi..
Conclusione della revisione CEX
CEX.IO è sul mercato da un bel po’ di tempo e ha un volume di scambi piuttosto elevato. La loro opzione di acquisto istantaneo di valuta criptata offre un ottimo inizio per i neofiti che si muovono nel mercato criptato. Per i trader esperti, la loro piattaforma di trading offre tutte le caratteristiche e i tipi di ordini insieme a una sostanziale liquidità che sarebbe necessaria per un’esperienza di trading completamente buona.
Lo scambio potrebbe sicuramente fare meglio in termini di comunicazione (o anche di abbassamento) dei prezzi. Le tariffe sono superiori rispetto a molte altre borse e c’è un numero rilevante di reclami dei consumatori a questo proposito per CEX.io.
Ma comunque, offrono i loro servizi in un numero enorme di paesi, hanno un alto volume di scambi e supportano vari metodi di pagamento FIAT per consentire alle persone in tutto il mondo di acquistare Bitcoin e altri altcoin in tutto il pianeta. Se non trovi qualcosa di meglio in termini di commissioni o hai bisogno di acquistare monete all’istante, dovresti assolutamente provare CEX.io.
Pros
- Alto volume di scambi
- Supporta bonifici bancari e carte di credito
- Opzione di acquisto istantaneo di monete
Cons
- Premio sui prezzi
- risposte in scatola di supporto
- Il processo di verifica è un po’ impegnativo
Dear users,
We would like to let you know that one of our main goals is to provide our customers with the best support and we would be more than happy to assist you with any request.
The best way to get your questions or issues resolved is by reaching our general support team via phone +44 121 728 2228.
Additional contact details can be found on our website.
For your convenience, we also have Twitter and Facebook accounts.
CEX has major security issues, which led to all my funds drained out by hackers within 15 mintes.
Apparently my email password was stolen by hackers and that was enough to find a way to gain control over my CEX account (altough passwords were different). CEX allowed them totally unhindered to change my password, to cancel the 2FA!! I didnt even get a single SMS that some major security changes are being done to my account…..all the “notifications” that CEX claimes they sent to my email, were most likely deleted by happy hackers, who stole my email password and were sitting and waiting for those notifications to come.
Whenever I purchase anything online, my bank constantly keeps sending sms notifications and secutiy codes to make sure it is truly me. And I cannot cancel that, thanks God. But not CEX! even social networks have the feature of blocking the account if they identify an unfamiliar IP or a new device. but not CEX.
I highly recommend NOT to trade on CEX. Your email password is never ever 100% safe because for a professional hacker it is relatively easy to steal identity from a private person. That means, it is easy to steal you CEX funds. Not your bank funds, not your credit cards, not even your social networks, but CEX – absolutely.
Dear users,
We would like to let you know that one of our main goals is to provide our customers with the best support and we would be more than happy to assist you with any request.
The best way to get your questions or issues resolved is by reaching our general support team via phone +44 121 728 2228.
Additional contact details can be found on our website.
For your convenience, we also have a Twitter and Facebook accounts.
Horrible support! i can’t finish my verification process for 3 months now because they just found out that i have mistake in my surname and i when i resubmitted my application i got an error that they rejected my application and i can resubmit after 30 days! i have $5k+ stuck there that i can’t withdraw and that’s why im trying to finish the process. when i withdraw my money i will never use this exchange again!
Dear users,
We would like to let you know that one of our main goals is to provide our customers with the best support and we would be more than happy to assist you with any request.
The best way to get your questions or issues resolved is by reaching our general support team via phone +44 121 728 2228.
Additional contact details can be found on our website.
For your convenience, we also have a Twitter and Facebook accounts.
Based on this review and others, I decided to use CEX.IO to start investing in cryptocurrencies. I did an initial £25 investment using a credit card and this worked well. I then did a further test, on 22nd April 2018, making a bank transfer of £1,000 from my bank in the UK to CEX.IO’s bank in Portugal. This money never arrived in my CEX.IO account. Since then I have sent numerous emails to CEX.IO’s support department. I received immediate and polite replies to all of my emails. However they did not actually do anything to find my money and I still do not have it. I also asked my bank to trace the remittance. My bank received no answers to their trace requests from CEX.IO’s bank.
The reference numbers from CEX.IO are 779629 and 790791.
I am reluctantly being forced to the conclusion that I am the victim of a scam and that CEX.IO have no intention of returning my money. I advise others to think carefully before using this exchange.
after three months nn credit transfer sent by making excuses. scam site. I have stolen 7,000 pounds. respond by customer service by making excuses. I have already sent letters through a lawyer and tried to report the fraud to the authorities. Do not pay and do not open accounts with them. scammers
They hide a ridiculous fee by having two buying options for transactions. DO NOT USE THE “BUY” OPTION. This runs a 7% fee that is not listed on their fee schedule. Instead, use the “Trade” option to use the normal maker/taker fees on the schedule. I believe their design is purposefully deceitful in an effort to maximize fees.
I have not experienced the issues listed in other comments and the Facebook group that was organized seems to have most of their withdrawal issues.
During 2017,I invested a total of £15,000 under the acc name Mallcrown with trader 1 giving his name as Jacob Frances,In December.The platform showed gains to £18.000
I successfully withdrew £1,000 but when I tried to withdraw more in April ’18,my request was refused although they said there was &20,000 in the account.This sounded alarm bells so I consulted my bank and lawyer who after lengthy communication with CEX10 have both concluded that this”company”is a scam.
Yesterday I login to my account after after few months. Surprise !!! My account is 0.00000000, nada, nothing, zero …
I lost all my BTC 0,09 My account up120518234
stay fucking away from these arseholes, no need to say more.
They rejected my verification without any explanation. I tried to get it out of their support staff, but they said they weren’t allowed to tell me. It’s super frustrating because I’m a real person that would like to use their service, and they just said “no, you can’t use us” without anyways to recover. What a shitty company. Stay away.
CEX.IO have also stolen £10k of my money!
I did a swift bank transfer in December so 6 months ago!!! Patiently waited and waited, gave support absolutely everything and more than they could possibly need to get this money back to me. My bank has attempted two recalls both rejected by their side.
I have now filled a police fraud report and in the process of have a solicitor approach them!
My first time to be a victim of fraud, all very annoying!!
My CEX id is up114723055 but you should already know me very well support team!
This site is a scam, be warned. First off, they artificially inflate and dilute the price of Crypto to wall you in to as much 100 Euros even on Bitcoin. The exchange has many bots controlling buy and sell margins. When the market drops heavily the site goes down and they lock you out and if you have buy orders active they never fill. They don’t have a stop loss to trade with, so a situation like that can potentially cost you everything.
Dear CEX.IO,
At some point in time, your service decided to activate a 2FA on my account without my permission, then held my account hostage until I confirmed my identity.
This is questionable activity in the finest sense. I should not have to provide you was my banking information for an account that was traditionally used as a miner. I have never made trades on this account, and only seek to see what was left behind in the early days of my mining.
While I recognize that the intentions here are pure, the outcome is not. Protecting my account has actually moved accessing my account to a type of information extortion.
The last time I contacted CEX.IO about unlocking the 2FA – again, if you look in your history of my account, I did not activate – they told me to provide them with banking information to verify my identity. My question for you is, how can you confirm my identity if you don’t have anything to compare it with?
The methods of trying to acquire my banking information on an account that probably has less than 0.1 BTC leads me to conclude that you have no legal grounds for A) activating the 2FA and assigning it to your own authentication, and B) to prevent me from accessing my account. While protecting the financial information (which you don’t have but are requesting with undue leverage) and protecting the balance (which should be minor), you have violated basic account management rights and thusly I am inclined to move to contact the authorities for your questionable behavior.
I demand that the 2FA authentication be removed immediately as I did not authorize for it to be activated. Do not ask for my banking information as I am well aware you do not have it to begin with. Further attempts to coerce me into providing information for “verification” will be met by legal action.
v/r
SJG
untrustworthy; avoid it ! 1000% ; malfunctioning software for margin trading generating significant losses; takes ages to respond to mails; forget about it and run away very fast !
up111821995 Сreate Withdrawal 2017-12-15 00:27:42 still, so far status ‘Payment verification’ Transaction ID: 5202952428 There were only 2 responses in 65 days, and in both responses they gave me data for other transactions. I wrote this in the request 514291, but they do not answer again. My 2,000.00 USD gone missing. They’re just write here:”We have increased the priority of your ticket. You should get an update soon”, but they don’t really do anything.
WTF ?????
I just exchanged 2000 Euro and got the amount of 1870 Euros in bitcoins when taking XE and Kraken as reference for the price of bitcoin. How can you call it 0.25 % rate????
CHEATERS!
I am withdrawing ALL my euros right now , come on , are you crazy ???? More fees than coinbase credit card?? even more fees than the ones you say for cards????
Bitcoin Confirmed By Blockchain But On Hold By CEX.IO
I deposit 2 bitcoins into CEX.IO (address 3FjstJuHpz9DojCzSidouzHwNpnybxXcsS) on 17-Jan-2018. It had been confirmed on blockchain with more than 3000 confirmations. Today is 9-Feb-2018. The deposit is still pending.
As indicate in CEX.IO limits and commissions table (https://cex.io/finance/limits-commissions), deposit of BTC is unlimited. Furthermore, I owned Verified account.
If not able to deposit, please send back the bitcoin to 1KqqZAXjUSXXQW4vjHiWzuNG8UqvrAoZkp instead of on hold.
Please increase the priority for this issue. CEX.IO Transaction ID 5451173440. Ticket request #644144 and #631151. Account up102627505.
I transferred $5500 USD a months ago. My funds being denied for absurd reasons and many excuses for why it’s not been refunded. since they said they will refund money, I haven’t got any reply from them. It looks like clear they’ve had no intentions of returning my funds as with many others falling prey to their bad business dealings. I am really worn out. my family is also ruined out of this. If you want to be trusted crypto exchange, REFUND MY MONEY NOW!!!!!!!!!!!!!!!!! (Ticket # 651767)
We are really sorry to hear about experiencing any issues with CEX.IO.
Our goal is to do everything possible to ensure the best experience for you. Still, it does not always depend on us, as in the case of delays in payments processing.
We kindly ask for your understanding on the matter. And if there is any way you would like us to help, please tell us your user ID or support ticket so that we were able to check everything.
They are scammers I emailed customer support about 40 times about my withdrawal that happened more than 46 days ago and never got the money never got a response from them all they say is be patient working on it which is an automated email generated from their non-existing customer support
I withdrew money just fine the other day.
Update: CEX did process my deposit within a few days of blasting them on social media, forums and feedback sites. I also initiated a Crypto Capital USD withdrawal and a USD card withdrawal and that was processed in 6 days and 2 days respectively.
To be fair I have listed the above, however I still would not use at this time even though it appears to be improving.
This is fraud. I wired money more than 5 weeks ago and when they did not appear on my account I started emailing support. Only automatic messages came. I called my bank and asked to return payment. My bank told me today that the account is frozen! This is fraud
I opened a CEX.IO account in December, becuase someone told me that I could withdraw USD to a UK bank account and that they had used them in the past with no problems.
So I transferred my ETH for USD and started the withdrawal process on the 11th December. All good i thought, until I read the recent reviews on trustpilot (I wish that I had done this first!) All of the reviews shouted “Scam” and “Don’t use”
On the 24th Dec I received some anti money laundering forms that I needed to print off and sign, looking back, these are probably a stalling technique. I filled them out and sent them back, but before I had even sent them back, I received a note to say that my withdrawal had been approved on the 28th December.
Since then I have been promised details of the bank and also been sent numerous messages informing me to be patient. Obviously it’s pretty hard to remain patient and calm when somebody who you don’t trust has $45000 of your money.
Any email to support or the finance team is just met with a generic “Our finance team will escalate your matter etc” or because my payment has supposedly been sent; “At this stage, we are not able to influence the payment as it is being processed with the banking system” a statement that I’m not sure that I believe, as other people on the “CEX.IO Fraudulent Exchange” Facebook Group have received similar messages only to then have funds refunded into their CEX account.
I have received a phone call of reassurance from Akhil Gupta, which was nice, but ultimately resulted in no action.
The terms and conditions state 20 working days for withdrawals, I am well past that now.
Apparently the withdrawal issues are due to the 3rd party provider trying to work through the backlog, a statement which could easily be feasible or just as easily be unlikely and part of a cover story. Many many people who are in the same position as me are mostly related to WIRE transfers.
I would settle for either the wire transfer to be completed or the funds to be returned to my account.
I’ve been waiting for weeks now and I feel like I will never see my funds ever again, any suggestions!?
Terrible exchange (highly likely a scam). I have requested a swift withdrawal on Dec 22 and until now (Jan 24), I still haven’t received my funds! Customer supports (especially a guy named Jordan) is hopeless and just reply with useless response and close the case. This shows they don’t care about their customers or their reputation. Swift doesn’t take 20 business days to process as they claim (well, in my case, it is overdue even for 20 biz days).
Please don’t use CEX.io, or you may never be able to receive your money.
CEX.io has held my $7000 USD for nearly a month now. They claim that the SWIFT withdrawal was complete on 1/5, but I still don’t have my funds. This is insanity. They don’t respond to support tickets or take care of their customers. Hey CEX, your business is going to get destroyed if you keep this up.
BAD SERVICE PLEASE AVOID. BIG SCAM
I lost 11,771 XRP on a transfer to CEX.IO I didn’t place a destination tag on the transaction so I emailed CEX and Ripple with my issue and Ripple as confirmed that the funds are in CEX main wallet, I have emailed cex and never got a response for days the value of this XRP is 24,000 USD I then received and email from some Tylor D support team asking me for more details and confirmation of my transaction I provided all they ask, then I email them asking for updates 2 a day , they don’t respond for days don’t acknowledge the email, then all I get is an email saying we have escalated your claim to our supervisor thank you for your patience,
I think the time it takes for them to right that email they could transfer my funds to my account, I dont understand the delay I know they have my xrp.
My CEX id is up113800746 ticket 617984, this happened in January 5
I will keep this complaint updated everyday, if it ever gets resolved I will let you know. My next step is I will email, the USA,CANADA,UK,POLAND, fraud department with screen shots of my transaction and make Them aware of this company.
Also note there is a Facebook page with a lot of complaints about this company.
Cex.io is an organized SCAM and stole from thousands of users. I couldn’t withdraw my fiat and they NEVER could provide a proof of transfer. This company is a complete fraud, we organized a group to sue the company : https://www.facebook.com/groups/142148616441271/. It brought in 90 users, 450k of losses in 1 week !!!
Read reddit, steemit and truspilot.
Uk, Poland and Ulraine police has been contacted to investigate…
CEXIO is a complete fraud!!! DO NOT DEPOSIT YOUR MONEY THERE!
They rejected my application without any comment. I have a lot of money in this account and now they keep it and say I can try to verify in 30 days again.
Now my lawyer will handle this SCAM exchange.
My user ID is: up110001565. And the support doesn’t answer at all.
Unfortunately, we must acknowledge that CEX stole our money. It’s time to send a lawsuit against CEX. I will create a list of CEX debts and pass it to a law office in the UK. It is very important to publicize the CEX case in the social media so that other users do not lose their money. Personally, I will collect materials and send them to several large traditional media, I have personal contact with the Polish biggest newspaper and radio station. We are looking for people from Ukraine who will coordinate a court case in Ukraine against the Ukrainian company CEX and personally against its CEO Oleksandr Lutskevych, and someone from the UK who has contacts in local media and will want to set up a CEX case on our behalf. You have to organize and run a procedure to cut off this company from our money. Please send the following data to the email address: cexscam@cryptoanalyzer.info
1. Name and Surname
2. Date and amount of the deposit / withdrawal
3. cex account ID, deposit / withdrawal method
4. Please attach screenshots with a visible CEX account ID number and the amount of the deposit that has not been credited to the cex account or a visible withdrawal from the CEX account that has not been credited to your bank account (Payments tab).
The data will be used only to start a lawsuit in the UK and Ukraine, and to block their accounts in Poland and Germany which I noted during correspondence with other users.
I will also write to the reddit administration, bitcointalk, trustpilot and several smaller websites for a warning on the main page in the CEX case and link to this post.
CEX.IO are still holding my funds since November 14th 2017. They said they had to return my funds to my bank but still didn’t receive them as of today January 20th more than 2 months. This looks a SCAM exchange and it gives cryptocurrencies a bad reputation again.
CEX.io delay ETH withdrawal for 11 days and threaten for another 8 days
Withdrawal was from my CEX account to my ETH wallet about ETH 3.9. Transaction is not found. First they delayed ETH deposit on the same amount on 8 days.
up107822081 Request #600083
UPDATE: on 15.01.2018 WITHDRAW is still NOT ACCEPTED by cex_io e.g. it is 9 days and 6 days in pending mode (2 withdrawals). Somebody tell me that is so hard to check so many days ? So i wrote to support to cancel this withdraw but no answer at all !
So my story again is the same: If you deposit from any source such as crytpo currency or fiat money anyhow 1-2 days later all deposited to your account BUT withdraw is not working not any way and any source! Withdrawal for fiat money does not work: i have tried VISA (estonia, on december worked well) , bank trasnfer (SEPA/SWIFT) and CryptoCapital do not accepted for withdrawal more than 9 days !!!! So money goes in but never leave cex_io! I
My user id: up108968826
Withdrawal 2000 $ 2017-12-15 so far status ‘Payment verification’. A month has passed. I did not receive a response from them. up111821995 Request # 514291 Transaction ID: 5202952428
CEX.IO is withholding funds (both crypto and fiat) from people in an attempt to stay afloat due to a software bug that cost them lots of money, the exchange will likely go under soon. Those of you who are considering CEX.IO should look elsewhere (GDAX, Gemini, Yobit, Bitstamp are all better in my experience), and those with missing funds should get ready to lawyer up.
I’ve used CEX.io a few times with zero issues to buy/sell bitcoin and successfully transfer money back to my account via debit card, but after reading these reviews, I’m not going to use them again.
Any recommendations for safe way to move crypto to £, then to my bank????
Thanks
They keep your transaction pending for ages as they pay low fees for tx.
CEX IO is a scam. Beware of them. They robbed me. 4 days before I withdrew to myethewaller from CEX IO, the txid show this result at https://etherscan.io “Sorry, We are unable to locate the Transaction Hash”
4 days without confirm. They don´t communicate, don´t reply to emails and hold my crypto without explanation. Stay away from this company.
We are very sorry to read such reviews from our customers as we are doing everything possible to handle all the requests as fast as possible. As any other organization in the cryptocurrency sphere, we have encountered the increased influx of new users and appeared unprepared for such a massive growth. Nevertheless, we are scaling our departments to ensure that every single ticket gets resolved and the users gain the service of the highest quality. Meanwhile, we are grateful for the support and patience of our users. Please, be informed that all of your tickets will be processed and answered.
Moreover, thinking about our customers and their needs. We strive to deliver the service that would satisfy their demands, so we do everything possible to meet the high standards that we advertise.
Biggest Scam ever. And I am planning to take more serious action.
Had ETH open at 929 it went up to 934 with 3.5 margin. (3 margin but I bought 3.5 ETH) it showed $ 14 profit then BOOM it closed automatically and I lost $ 892 USD
In my Finance section it says position open at 929 and closed at 934 (which would be profit, minor but still profit) yet they STOLE $ 892 USD for some unexplainable reason out of my account.
How can companies like this exist? Really stay away from this company they are major scammers and have horrible reviews online
I’m waiting 24 days for my withdrawal 44000USD. Account up107139385
12.12.2017 the witdrawal got status ‘Sent to your bank account” but i still don’t have my money. In bank law, SWIFT USD transfer should be delivered until 7 days so they cheated me with this status. BEWARE